Knowledge Base & Forums/User Forums/Studiometry Community Forum
Startup issues after unexpected shutdown
Wayne Southey
asked this on May 23, 2011 06:26 pm
I had an unexpected shutdown and now when I try to start studiometry it comes up with a screen to set up the user environment (ie as a new user). I try to load the settings from disk but it just keeps coming back to the same screen. I then try to set up a new single user which works but I have to enter my registration details again and although all my data is there, eg, clients, vendors and projects, none of my preferences, reports or templates are there. This is not the first time this has happened and I have been successful is restoring from back up before but the last backup before I started up has the same issue. To go back to the previous backup would mean losing a lot of data.
I am using windows 7 & store the files in dropbox - I haven't opened studiometry on any other computers recently so that would not have affected the files in dropbox.
What steps can I take to fix this?
Comments
The folks at Oranged will have to give the definitive answer, but my guess is that using DropBox for your data storage may be at the root of your flaky performance.
It will probably be necessary to set up a server - client relationship to use SM at multiple locations
Dropbox support was added in the last update but must say that I am considering moving it back to my local folders becuse it doesn't seem to be working that well. Too easy to corrupt the folders it seems.
It sounds like the com.studiometry.plist file is not correctly loading, but the studiometry.sdbf file is loading. This may be related to settings with your dropbox or possible syncing issues. Are there any renaming/conflicted files in the drop box location?
I know you mentioned this, but please be sure that you do not use Studiometry on multiple computers accessing the same dropbox files simultaneously, as this could cause the problem. There is a warning that you can turn on/off to warn you about this in the Preferences Window > General section. Also possibly Studiometry is active or running on a machine without any windows open, please check your task manager.
Yes I am careful not to open them on 2 computers at the same time and I have the warning turned on. There are no conflicted/renamed files in dropbox.
I have got around this for now but logging onto the other sync'ed computer without the network so that the dropbox did not sync, then copied the good version from there. I think for now dropbox may not be such a good idea.