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Answered

server - connected users

mosey levy
asked this on March 28, 2011 05:20 pm

this goes hand in hand with my gripes about SM client never knowing when it gets disconnected. if i put my machine to sleep or lose internet for one minute, SM will get disconnected but not tell me about it. i will only know after updating the calendar, and my employees telling me they do not see the updates . . 

 

what im reporting here is that the server thinks 11 users are connected when in fact - only 1 user is connected.
 

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Oranged Support
Oranged Software
Ajax_loader_small Answer

There's a KB article about this here:
http://support.oranged.net/entries/452875-incorrect-count-of-server...

But we do plan on modifying this area in the future to give additional functionality and performance. 

March 29, 2011 11:56 pm
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mosey levy
But as a user connected to the server its a huge productivity / usability issue. Not knowing if I get disconnected from server. It's really really bad. I have complained about this several times and consider it a major flaw. My sm never knows if it's disconnected from server. Just pretends it's still connected.
March 30, 2011 07:45 am
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steven philip boyce

i have exactly the same issue - i've just bought 4 licences and am seriously considering getting a refund because of this flaw in the setup. the documentation on the support forum is not enough and the ticketing response was 3 days - just not good enough!!!!!1

April 01, 2011 09:10 am
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Oranged Support
Oranged Software

Hi Steven,

Your issue is related to installing the same license on multiple machines and attempting to sync between them. Please visit the network setup tutorial here:
http://support.oranged.net/entries/452972-network-setup-tutorial 

Regarding the support ticket you've opened, we've responded to all of your support requests within one day, as you can see via the date stamps on the messages in the ticket. If you're not getting notifications please check your junk mail filters.

April 01, 2011 12:59 pm
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