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Is Studiometry Going out of Business?

Jennifer Smith

August 03, 2020 12:14

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The feature that used to allow me to email my invoices no longer works (Apple Mail, Outlook, neither work). I opened a ticket, followed the instructions Studiometry provided when they replied, but they didn't work.  I replied to let them know that the instructions didn't work on 7/6, 7/10, and again today - so it's been 28 days with an open ticket with no response. 

Does anyone know if Studiometry is still a viable company?  Or is the company downsizing or closing?  My experience with tech support in the past has always been good, so I don't know if I should start looking for a new product or not.  I appreciate any info folks can provide. Thanks! 

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2 comments

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  Oranged Support August 03, 2020 12:22

  Hi Jennifer,

  Sorry for the delay, we're still working on this issue related to issues on some machines with getting macOS to allow the app to send emails using AppleScript. For most people that were encountering the issue, 15.0.5 resolved it, but for a few others it's still not working properly. We're going to be releasing another version soon that will hopefully do the trick but I planned to respond to the ticket once we had that available. 

  We are not going out of business and are still fully developing and supporting Studiometry & Accounted. We usually reserve blog posts for larger updates, which we haven't had in a bit because we're working on releasing Studiometry 16. 

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  Oranged Support August 26, 2020 15:38

  We've updated Studiometry to 15.0.6 to hopefully resolve this email issue for everyone that was still encountering it:

  https://support.oranged.net/hc/en-us/articles/360048784891