Hello,
I would like to cancel our Studiometry Cloud subscription. Could you please let me know the necessary steps and confirm the cancellation?
Thank you in advance.
Kind regards,
Tobias Knecht
Date
Votes
3 comments
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Tobias Knecht Why are we not receiving any replies here?
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Tobias Knecht Hello Oranged Team,
I posted here because I’m not getting any reply to my cancellation request. I already submitted a cancellation message for our Studiometry Cloud subscription (Typowerkstatt GmbH) via your contact form on September 15, 2025, well within the required notice period.
Today I received an email from you saying that a payment attempt on October 19, 2025 was unsuccessful and asking me to update my credit card details. This is confusing and frustrating because I have clearly stated that we do not wish to continue the subscription and consider it cancelled.
I will not update any payment information since the contract has been terminated properly. Please confirm the cancellation in writing and make sure no further payment attempts are made.
Thank you.
Tobias Knecht
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Dawn Zen desk hasn’t responded to my request to cancel either.
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